QUICKQ HELP
Frequently asked questions about QuickQ
Find clear answers about setup, devices, speed, privacy and choosing a plan.
FAQ
Clear answers to common questions
Start with the questions people ask most, from compatibility to connection quality.
Which devices does QuickQ support?
QuickQ is designed for Windows, macOS, iPhone, iPad, Android and Linux. Check the download page for current system requirements and availability.
How do I get started after installing?
Open the app, follow the sign-in guidance and connect. For a first session, keep Smart Selection enabled so QuickQ can suggest a route for current conditions.
What can affect connection speed?
Performance depends on your local network, device, distance, time of day and selected route. Smart routing can reduce avoidable detours but cannot replace base bandwidth.
Can I use QuickQ on several devices?
Device coverage depends on the option you choose. The plans page describes the current scope, including choices for broader device needs.
How does QuickQ approach privacy?
QuickQ follows data-minimisation, transparent-purpose and security principles. Read the Privacy Policy for data categories, uses and your choices.
What should I do if a connection fails?
Try another network, reselect Smart Route and confirm the app is current. If the issue remains, use the in-app support entry and include device and error details.